Last Updated: 12 February 2026
Privacy Policy for West Chester Prime Locksmith
West Chester Prime Locksmith ("we," "our," or "us") is committed to protecting the privacy and security of the personal information of our customers and website visitors. This Privacy Policy describes how West Chester Prime Locksmith collects, uses, shares, and protects your personal information when you use our services, contact us, or visit our website. By using our services or website, you agree to the terms of this Privacy Policy.
What Information We Collect
West Chester Prime Locksmith collects various types of information to provide and improve our locksmith services.
Information You Provide Directly To Us
We collect information that you voluntarily provide to us when you: * Contact us by phone, email, or through our website contact forms. * Request a service, quote, or information. * Engage with us on social media.
This information may include: * Contact Information: Your name, email address, phone number, and service address (including street, city, state, and zip code). * Service Details: Information related to the locksmith service you require, such as the type of lock, nature of the issue (e.g., lockout, broken key, lock repair, new installation), specific details about your property (residential, commercial, vehicle make/model for automotive locksmith services), and any access instructions. * Payment Information: When you make a payment for our services, we collect payment card details or other payment information. Please note that sensitive payment processing is typically handled by secure third-party payment processors, and West Chester Prime Locksmith does not store full payment card numbers on our servers. * Communications: Records of your communications with us, including call recordings (where permitted by law and disclosed) and email correspondence.
Information We Collect Automatically
When you visit our website, West Chester Prime Locksmith may automatically collect certain information about your device and browsing activity. This may include: * Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates and times of your visits. * Location Information: Depending on your device settings, we may collect general location information (e.g., based on your IP address) to help us understand where our website visitors are located, which can assist West Chester Prime Locksmith in optimizing local service delivery.
How We Use Your Information
West Chester Prime Locksmith uses the information we collect for various business purposes, including: * To Provide Locksmith Services: To schedule, dispatch, and perform the requested locksmith services at your specified location, including emergency services. This involves confirming your identity and the service address for security and verification purposes. * To Communicate With You: To respond to your inquiries, provide quotes, send service confirmations, updates about technician arrival, follow-up on completed services, and answer any questions you may have. * For Billing and Payment Processing: To process payments for services rendered and manage your account. * To Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and efficiency of West Chester Prime Locksmith's operations and website experience. * For Marketing and Promotional Purposes: To send you information about special offers, new services, or promotions that may be of interest to you, provided you have given us your consent (you can opt out at any time). * For Legal and Safety Purposes: To comply with legal obligations, enforce our terms of service, protect our rights, privacy, safety, or property, and respond to lawful requests from public authorities.
How We Share Your Information
West Chester Prime Locksmith is committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. * With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These may include payment processors, website hosting providers, analytics providers (like Google Analytics), and dispatch software providers. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes (e.g., a subpoena or court order), respond to governmental requests, protect the rights, property, or safety of West Chester Prime Locksmith, our customers, or the public. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
West Chester Prime Locksmith does not sell your personal information to third parties.
Data Protection and Security Measures
West Chester Prime Locksmith takes reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include: * Secure Data Storage: Your personal information is stored on secure servers with restricted access. * Encryption: We use encryption technologies (e.g., SSL/TLS) to protect data transmitted over our website. * Access Controls: Access to personal data is limited to authorized personnel who have a legitimate business need to access it. * Regular Security Reviews: We regularly review our security practices to ensure they meet industry standards.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, West Chester Prime Locksmith cannot guarantee its absolute security.
Third-Party Services
Google Analytics
West Chester Prime Locksmith uses Google Analytics to collect information about your use of our website. This service helps us understand how visitors engage with our site so we can improve its functionality and content. Google Analytics collects information such as your IP address, browser type, operating system, and the pages you visit on our site. This data is aggregated and used to generate statistical reports. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.Payment Processors
When you make a payment for our locksmith services, you will typically interact with a third-party payment processor (e.g., Square, Stripe, or other reputable providers). These processors handle your payment card details directly and securely. West Chester Prime Locksmith does not store your full payment card information on our servers. Your payment information is subject to the privacy policy of the respective payment processor. We encourage you to review their privacy policies for details on how they handle your payment data.Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. * What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the site owners. * How We Use Them: * Essential Cookies: These are necessary for the website to function properly (e.g., navigating pages, accessing secure areas). * Analytics Cookies: These help West Chester Prime Locksmith understand how visitors interact with our website by collecting information anonymously. This includes data on which pages are visited most often, any errors encountered, and how users navigate the site. * Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.
Your Privacy Rights
Depending on your state of residence in the United States, you may have certain rights regarding your personal information under applicable privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA). While specific rights may vary by state, these generally include: * Right to Know: To request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we shared it. * Right to Delete: To request the deletion of personal information we have collected from you, subject to certain exceptions. * Right to Correct/Rectify: To request that we correct inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: While West Chester Prime Locksmith does not sell your personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information if such activities were to occur under the definitions of applicable state laws. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact West Chester Prime Locksmith using the contact information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
Data Retention
West Chester Prime Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. * Service Records: Information related to the locksmith services we provided (e.g., service dates, types of services, addresses) may be retained for several years to comply with legal obligations, for warranty purposes, or to facilitate future service requests. * Contact Information: If you are a recurring customer, we may retain your contact information to streamline future service requests. * Website Data: Google Analytics data is retained according to Google's data retention policies.
When we no longer need to retain your personal information, we will securely dispose of it or anonymize it in accordance with applicable laws and our data retention policies.
Children's Privacy
West Chester Prime Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records promptly. If you believe a child under 13 has provided us with personal information, please contact us.
Links to Other Websites
Our website may contain links to third-party websites that are not operated by West Chester Prime Locksmith. This Privacy Policy applies only to our website and services. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
West Chester Prime Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any revised Privacy Policy on this page and update the "Last Updated" date at the top of the policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services or website after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or West Chester Prime Locksmith's data practices, or if you wish to exercise your privacy rights, please contact us at:
West Chester Prime Locksmith Address: 214 W Washington St, West Chester, PA 19380 Email: info@westchesterprimelocksmith.com
